FAQ

The Product

How to use Velora?
Brush the garment or fabric to gather the hairs.

How to maintain it?
After use, remove the collected hairs before the next use. No product or consumables are needed.

Do I need to buy refills?
No. You buy the brush once, and there are no adhesive sheets to repurchase afterward.

On which fabrics can it be used?
Coats, sweaters, scarves, sofas, cushions, throws, and fabric seats. For fragile or delicate materials, test first on a less visible area. Velora is not designed to brush the animal directly.

What does the order include?
One Velora brush, in the chosen color.

Which colors are available?
Four: sage green, mist blue, powder pink, and ivory. All four shades perform identically.

Delivery

What are the delivery times?
Allow 1 to 3 business days for preparation, then 4 to 16 business days for shipping, totaling 5 to 19 business days. These are estimates based on our carrier’s observed times, not guaranteed dates.

How much does delivery cost?
It is free in mainland France, including Corsica, with no minimum order amount.

Do you deliver to overseas territories or abroad?
Not yet. Currently, we only deliver to mainland France.

Where do the packages ship from?
From a warehouse located in China. No customs fees are due upon receipt in mainland France.

Will I receive tracking?
Yes, a tracking number is sent to you by email as soon as the order ships.

What if my package doesn’t arrive?
Contact us after 30 business days from the order date. We will open an investigation with the carrier and, depending on the outcome, resend the order or issue a full refund.

Order, Payment, Returns

What payment methods do you accept?
Credit card, Shop Pay, and Klarna. All transactions are secure and encrypted.

Can I change my mind?
Yes. You have 14 days from receipt to withdraw without giving a reason. Refunds are made no later than 14 days after we receive the product or proof of its return, to your original payment method.

Who pays for returns?
You cover direct return shipping costs if you simply change your mind. These costs are not charged if the product is defective, damaged, or non-compliant.

What if the product arrives damaged or incorrect?
Contact us with a photo of the product and the package. This falls under legal guarantees, not withdrawal: replacement or refund without return shipping costs to you.

What guarantees apply?
The legal conformity guarantee for two years from delivery, and the guarantee against hidden defects. These are not limited by any of our commercial terms.

Contact Us

How to contact you?
Via the form at the bottom of the Contact page. Our team usually responds within two business days, Monday to Friday.